Responsible Gaming at fc66

fc66 is committed to providing a safe, fair and entertaining online gaming environment for all players in Bangladesh. We firmly believe that gambling, when enjoyed responsibly, is a legitimate leisure activity — but we also recognise that for a small proportion of players, gambling can become problematic. It is our duty to act when we detect signs of harm and to empower every player with the knowledge and tools to stay in control.

Our responsible gaming programme is built on four pillars: prevention (keeping underage players off the platform), education (ensuring players understand the risks), intervention (providing tools that let players manage their own behaviour), and support (connecting players who need help with the right resources quickly and without stigma).

fc66 trains its support staff to recognise behavioural indicators of problem gambling — such as increasingly frequent deposits, requests to override self-set limits, and patterns of chasing losses — and to respond with empathy, appropriate tool recommendations and, where necessary, proactive account intervention.

This policy applies to all fc66 players across Bangladesh, whether they access the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar or anywhere else. Responsible gaming is not optional at fc66 — it is a core part of how we operate.

fc66 operates a strict 18+ only policy. Under no circumstances will fc66 knowingly allow a person under the age of 18 to register an account, make a deposit or participate in any form of gambling on our platform. This policy is non-negotiable and is enforced through the following measures:

• Registration gate: All prospective players must confirm that they are aged 18 or above when creating an fc66 account. Providing a false date of birth constitutes a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
• KYC verification: fc66 reserves the right to request identity documentation — including a government-issued National Identity Card (NID), passport or birth certificate — at any stage of the account lifecycle. Accounts that cannot verify the player's age will be suspended until verification is complete.
• Triggered verification: Certain activities on the platform — such as a first withdrawal request, reaching a deposit threshold, or a flag from our fraud detection system — automatically trigger a mandatory KYC check. Players who fail to complete verification within the required timeframe will have their withdrawal requests held and their accounts reviewed.
• Parental controls: If you share a device with a minor and use fc66, we strongly recommend enabling device-level parental controls to prevent unauthorised access to the platform. fc66 is not responsible for access by minors from shared devices where appropriate parental controls have not been set.

If fc66 discovers that a player is under 18, the account will be closed immediately, all deposits will be returned to the source payment method, and any winnings accumulated will be voided. fc66 cooperates fully with any investigation into underage gambling.

One of the most effective tools for responsible gaming is setting a personal financial limit before you start playing. fc66 allows every player to set deposit limits that restrict how much money can be added to their account within a given timeframe. This gives you full visibility and control over your spending.

Available limit types:

• Daily deposit limit: The maximum amount in BDT that you can deposit within any 24-hour rolling period.
• Weekly deposit limit: The maximum amount in BDT that you can deposit within any 7-day rolling period.
• Monthly deposit limit: The maximum amount in BDT that you can deposit within any 30-day rolling period.

How limits work:

• Requests to decrease a deposit limit take effect immediately. fc66 will never delay a request to reduce your spending.
• Requests to increase a deposit limit are subject to a 7-day cooling-off period before the new, higher limit comes into force. This delay is intentional — it gives you time to reconsider.
• You may set a limit at any time by contacting our support team at [email protected] or via live chat within your account.
• Once a limit is reached, further deposit attempts will be declined until the relevant rolling period resets or a valid limit change takes effect.

Self-exclusion is the most powerful responsible gaming tool available at fc66. It is designed for players who feel that gambling is causing them harm and who want a full, enforced break from the platform. When you self-exclude, your fc66 account is suspended and you are blocked from creating a new account for the duration of the exclusion period.

Available self-exclusion periods:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite — cannot be reversed)

What happens during self-exclusion:

• Your account is immediately suspended — you cannot log in, deposit, wager or access game history.
• All pending withdrawal requests at the time of exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, Visa or Mastercard).
• fc66 will make reasonable efforts to ensure that you do not receive promotional or marketing communications during your exclusion period.
• You may not request early reactivation of a self-excluded account during the exclusion period, regardless of the reason.
• At the end of a non-permanent exclusion period, account reactivation requires a written request and a minimum 24-hour waiting period, during which fc66 may suggest additional support resources.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your request will be processed within 24 hours, and you will receive written confirmation once your account has been suspended.

A time-out (also called a cool-off period) is a shorter, temporary break from the fc66 platform. It is designed for players who want to pause their gambling activity without committing to the longer minimum periods required for formal self-exclusion. A time-out is a useful tool if you have been gambling more than usual lately or simply want to take a planned break.

Available time-out durations:

• 24 hours
• 7 days
• 30 days

During a time-out, your account is fully suspended — login, deposits and wagering are all disabled. Unlike a deposit limit increase, a time-out takes effect immediately and cannot be reversed or shortened during the active period. Any pending withdrawals will continue to be processed normally.

To activate a time-out, contact our support team via live chat or email at [email protected]. The time-out will be applied to your account within minutes of your request being received. You will be notified by email when the time-out period has expired and your account access has been restored.

If you reach the end of a time-out period and feel that you still need more time away from gambling, fc66 encourages you to either request a further time-out or consider a formal self-exclusion period.

fc66 does not expect its players to navigate gambling-related difficulties alone. Below are the support channels and resources available to any player who feels they need help.